Bulb Energy – My Domestic Supplier of the Year

bulb webpage

With 2017 ending,  energy price caps looming, Brexit producing enough news for 10 years and winter bills rising – I figured I’d offer a little distraction. I hate to recommend a supplier I haven’t used or dealt with before so rest assured, I’ve been with Bulb Energy for near to 6 months and it’s been great.

Green energy and cheap unit rates, could you ask for anymore?

If you’re looking to save some money on your domestic (home) bills then I couldn’t recommend Bulb Energy enough. They will gladly boast to you that they are the number 1 energy supplier on Trust Pilot.

bulb energy trust pilot

The two founders, Hayden & Amit, made a big effort to simplify things for their customers and bring energy back to basics. They simply offer one tariff. It’s a variable tariff and a very cheap one at that. No exit fees. Infact they’ll pay your early exit fees for you if you switch to them.

I could go on but I’m sure you’re sold already but finally..

They offer both myself and yourself £50 credit when you join with them.

Please use this link below;


Price Cap – My Views

price cap hamed adefuwa

In light of the news of this new price cap, I have a question;

If you want to control the prices of energy, why not control the prices of rent, phone bills, internet, train prices?

Controlling markets don’t work well. Restricting prices will bring short term benefits and it will make people jump for joy for the duration of the cap. What happens behind the scenes and then the immediate impact once the cap ends will be devastating to the average Brit. I wonder what will happen to all those who jumped for joy when they’re monthly bill goes from £90 to £160. Ultimately it’s short term gain, long term pain.

Getting involved in this energy market will slow down competition between suppliers, stop customers from engaging with the market and throw innovation out the window.

The problem isn’t with prices, the problem with the market is people aren’t engaging their energy suppliers. They don’t care about saving £50 a year and when this occurs every year over 10 years; they’ve lost £3900 over that period.

I’m no expert and don’t really know how to solve this problem but trust me, the political guys suggesting this are doing it to win your vote and not because it’s best for you.

I’d probably recommend insulating homes, getting customers energy monitoring devices and educating them on how to use less energy. Shopping around to save 5% on your bill will never save you as much money as reducing your energy consumption by 5%.


Suppliers Contact Numbers & Emails

hamed adefuwa phone

We all need to contact suppliers at some point, whether it’s to ask a general question, make a complaint, solve a problem or just to shop around for prices. I will do my best to update these as and when I noticed changes or errors, although the smaller suppliers I’ll probably notice less often. If you notice and discrepancies leave a comment below and I’ll get it updated straight away. Thanks & enjoy!


For Business enquiries Mon-Fri 8.30am- 5.30pm – 0845 166 3360

Please note Npower charge for this line as it’s an 0845 number.

British Gas

Business MetersMon-Fri 8.00am-6.00pm, Sat 9.00am-1.00pm – 0800 107 3457


Business MetersMon-Fri 8.30am–5.00pm – 0345 725 2526


For Business enquiries 8am-6pm Monday to Friday0333 202 4586


For large Corporate metersMonday to Thursday from 8.30am – 5pm and Friday 8.30am – 4pm – 02476 42 42 42

Whats The Difference Between Level 1 & Level 2 Letter of Authority

Man Signing Contract

The Simple Explanation

Level 1 – The third party becomes your consultant, they do all the legwork, explain everything to you and you sign.

Level 2 – The third party become your deputy director and have all the power you have, they can agree contracts without your authorisation. You as the director can revoke the power at any time.

letter of authority hamed adefuwa

Interested In More Detail?

Talking about the differences in levels of authority is difficult but necessary. There are officially two types of letter of authority’s; level one & level two. Level one allows the third party mentioned in the document to request basic nonsensitive information from your current supplier, your contract end date, your usage and things similar to that. Level two permits the third party to sign new contracts on your behalf and change your billing address from your address to theirs. These are supposedly the two levels of authority you can grant but in reality, the lines are far more blurred than that.

Most brokers will add what they consider necessary to the letter. If a broker wants to sign you up quickly they’ll add only to request current contract information and to be able to terminate your current supply to the letter. This allows them to get you accurate prices and then switch/renew you as you please.

If however the broker, wishes to keep your business for a few years they’ll usually add things into the letter like, the permission to handle objections, change business information and even handle new contracts without the need for a signature.

Actions Available on Most LOA’s

  • Submit notice of termination
  • Request recent bills
  • Request current and renewal prices
  • Request terms and condition of supply


Signing a letter of authority without reading it is careless of you as a business owner or someone who’s been entrusted to look after this side of the business so please take five minutes to read things before you sign.

Beware of documents entitled “Level 1 Letter of Authority” when in actuality it’s a level 2. Don’t be duped – read the document and if you can, avoid signing them unless you genuinely are busy.

Domestic Energy Supply Deals

Domestic Energy Supply Deals

If you are interested in getting a good price on your home energy. I don’t personally do it however I have arranged some pretty decent deals below. Just click any or all of the links below.

First Utility


Home Energy Help (Infographic)

Home Energy Help

It is not always the easiest of jobs to get your employees interested in saving energy for your business. Particularly, if they do not see any personal benefit in it themselves. Here below is a great tip for a way to encourage your staff members to save energy, both at home and in the workplace. The idea is to make saving energy a habit they get into at home as well as at work.

Download it here; Home Energy Help

Home Energy Help

Report Energy Theft

crimestoppers energy theft website

A charity called Crimestoppers has set up a new website for us to anonymously report people stealing energy. They want both businesses and the public to come forward and report energy theft, either through the website or on their phone service, 0800 023 2777.

crimestoppers energy theft website

Crimestoppers are working with all of the energy suppliers to start this hotline. Hoping to get everyone to provide information and help ‘pull the plug’ on energy crime – pun intended.

Tampered and bypassed meters are costing the big companies lots of money but more importantly, people have actually been harmed by the exposed electric current. It can even cause blackouts in some neighbourhoods.

A tragic incident occurred in Glasgow, that resulted in an elderly, housebound woman losing her life in a house fire caused by a tampered meter. She died of smoke inhalation, and her son, who lived with her, and was actually responsible for tampering with the meter, was sent to jail.

If caught stealing energy, people face a fine and up to five years in prison.

Click here to report anyone you suspect of stealing energy; www.stayenergysafe.co.uk

crimestoppers energy theft website

Hamed Daily #7 – “Never Call Us That Again”

hamed adefuwa energy consultant islington north london

I intend with these posts to document everything that happens in my work day and walk you through my day. I am hopeful that by showing everyone my way of working I will be given the opportunity by you, to organise your friends & families business energy contracts.

Please note all customers mentioned in this are real however their names have been changed in order to protect their identity. If you happen to read about yourself and are happy to be named then I can do so and will also attach your business information to your name.

Let Yesterday Begin – 19/09/2016

hamed adefuwa energy consultant islington north london

Monday started well, very well. Up from 6am, didn’t bother with a coffee, I was pumped. I’m hopeful that by waking up early and replying to all my emails, writing this blog post, doing some exercise and planning my day – I will be able to work more efficiently and be able to call all the people I have scheduled for that day.

Chris – Forgot Me Again

In 2014 it took me about twenty calls to sign up Chris, 2015 it took about twenty to thirty and this year I’ve called him fourteen times so far. I’m willing to call him another 20-30 times before I give up. Chris is lovely, he costs me 45 seconds a day so I don’t mind calling him. He only uses 3,200 kWh a year, so my commission is about £20 but who cares. I like the guy and I want to get him a better price. I don’t mind making £20 a year off Chris for the next ten years.

Bob – Oh Crap Erm!

You may remember Bob from Hamed Daily #2. He’s a fantastic guy. I hadn’t spoken to him since I messed up on the voicemail I left him a week ago. Thankfully this morning he picked up and he was delighted to hear from me. Thankfully he didn’t mention my awkward voicemail! I asked him how things were with his current supplier and he claimed they were really good, no issues at all. The only problem he’s had is that they’ve sent him a letter claiming that because he uses a low amount of energy, they want to change his tariff and break his contract – I’m not impressed. He’s now not sure if his contract finishes in January like it was supposed too or if he can leave them next month when they change his tariff. It’s something I’m not aware of so I promised that if he gets me back the letter of authority I would ask the question to see if he can leave sooner rather than later.

I then asked concerning his new contract and if he would allow me to get some prices for him again this year. Thankfully he agreed and I gave him a call back within 15 minutes with some prices. His current supplier refused to quote as his contract end date apparently was too far out.

Side Note: This is another boring tactic suppliers use in the hope that you would wait until right before your contract ends. This tactic works superbly firstly because if you wait until six or seven weeks before your contract ends, you may be busy doing other things, then forget about it and end up being rolled over for a further twelve months. The amount of customers I know that have fallen for this is ridiculous, I try to warn them but who am I? The second reason it works so well is that even if you don’t forget, by the time they give you your price, you have three weeks to deal with it so you feel the pressure. You think; “should I cancel my contract, go on out of contract, wait a week or two or just agree to renew with them?” Nine out of ten times, the person renews with their current supplier.

Returning back to Bob, I asked his opinion concerning a two or three-year contract as I had managed to get a price that was cheaper than what he was currently paying on a two-year deal but he requested the one-year deal, (which are most times cheaper.) Thankfully ten minutes later, Bob was a happy customer, I went through the verbal script with him and all was gravy. The only issue now is that as I’m writing this, Bob still hasn’t emailed me back a signed letter of authority. The problem with this is that I am unable to process the contract without a letter of authority, so now (7am Tuesday morning) if the prices I agreed with him change, then we’ll have to run through the verbal contract again.

Please, guys; as a request from all energy consultants – send us back a signed letter of authority ASAP. We can’t do anything without it!

Carl – I Love Pharmacies

Carl runs a small pharmacy in Wales, he’s a really nice guy – I know I say that about everyone but I do like the Welsh. I signed up one of Carl’s two meters eighteen months ago and truthfully I was supposed to call him back in May this year but I completely forgot. I spoke to him yesterday and he had no clue who I was but was cheerful none the less. After doing some story telling, he remembered or at least pretended to and I continued to try to establish his current situation. It appears he didn’t know much about the two contracts either so he may have been automatically renewed for both. The only way to know for sure would be to ask him for a bill, he said they’re at home and he’d be bringing them in on Tuesday so hopefully today goes well and we can get some clarity.

Mr Smith – “Never Call Us That Again”

The title of this post is regarding Mr Smith. He’s a great guy but accidentally, he’s fallen trap to the tricks of brokers. I quoted Mr Smith last week at 11.2 pence p/kWh for his electricity. Another broker has come along and quoted him 11.5 pence p/kWh for three years. Which sounds like a good deal but wait, it’s an annual price review contract. I mean it’s all in the name – Annual Price Review. Each year the company will send you a letter sixty days before your contract ends informing you what your new prices will be for the following twelve months. If you don’t say anything to them, they will automatically put you on those prices and if you find a better price, you can leave if you terminate your contract thirty days before your contract ends. Sounds familiar? Of course, it does because it’s just a one-year contract made to sound like a three year one.

Mr Smith isn’t the only one to fall for this contract, I’ve lost a few customers to this tactic. I did my best to explain this to Mr Smith but obviously he instead probably thought, Pssh Hamed you don’t know what you’re talking about. Regardless he’s a good lad, owns a launderette and is quite relaxed. He supports Bristol Rovers, who just recently got bought out by a Jordanian Billionaire. Obviously, he’s excited and hopes they’ll get to the Premier League, he even took a dig at my crappy team (Manchester United) – which they deserve since they’re performing horribly. We had a good chat about his football team and I made the unfortunate mistake of calling Bristol Rovers, “Bristol.” He then laughed and warned me; “Never call us that again, we are the Rovers! We all hate being called Bristol, it’s like calling Nottingham Forest, Nottingham.” I just laughed, football is indeed a funny game and us football fans are a little bit silly.

May – Tell Me More About You

I’ve been trying to pin May down and get her to look at my prices. Often the biggest misconception with my job is that most believe my job is to switch customers from one supplier to another. Now don’t get me wrong, that is 80% of what I do. However, there is still a big part of my job which just involves renewing customers with the same suppliers. May has been speaking to me for the last week constantly telling me she is happy with Npower and wants to stay with them.

Today she decided to have a bit of a rant about her water bill, she wanted me to get her a better deal on her water. It’s not a market I’m looking into right now so I said I couldn’t help. She then randomly decided to give me more attention and said: “Please tell me more about you, your company, I want to know how you are able to get a better price from Npower than what I’m paying.” I then realised she had actually checked my price and became excited. I asked her if she knew what she was paying so I could compare and work out her consumption. She said she would dig out a bill for me on Thursday so things are looking good with her.

Omar – No Bank Details

You may remember I worked until 8pm a week and a half ago with Omar to sort out his gas and electricity. Sadly lately it was a bit wasted because Omar didn’t have his bank details on him when we did the contract. As I only take peoples, account numbers and sort codes, I’m used to most people having them memorised. Omar rents out the restaurant so he wanted to use the bank details of the people he rents the restaurant out too which is fair enough. He had a few family problems and took ten days to send me the bank details. The prices changed massively over those ten days so now we will have to recontract him. The supplier we agreed for him to switch too, prices had gone up by about 3% and I also managed to get him prices from two other suppliers which was actually 3% cheaper than what we agreed. Obviously, I recommended switching to the other two suppliers instead. Now I’m just waiting on a response from him for what he wants to do.

Usually, I go out for a walk during the work day as a break but yesterday I ended up working straight through from 6am to 5pm. It was a fantastic day and I’m hoping for more of the same today.

Speak to you soon!

0208 050 5456

Hamed Daily #5 & #6 – £500 Cashback

hamed adefuwa islington sainsburys

I intend with these posts to document everything that happens in my work day and walk you through my day. I am hopeful that by showing everyone my way of working I will be given the opportunity by you, to organise your friends & families business energy contracts.

Please note all customers mentioned in this are real however their names have been changed in order to protect their identity. If you happen to read about yourself and are happy to be named then I can do so and will also attach your business information to your name.

Let The Two Days Begin – 14/09/2016 & 15/09/2016

I was ambitious in thinking I could get these done every day, but alas I will try. Monday and Tuesday I took off for Eid in order to spend some quality family time. Thankfully the weather was amazing.

hamed adefuwa energy consultant regents park

I decided after having a four day weekend I would get up nice and early to start grinding. That’s exactly what I’ve done on Wednesday and Thursday. On Wednesday I managed getting up at 5am and working straight through til 6pm. Thursday, not so much, got up at 8am but didn’t stop until 8pm. Must say, the last two days have been difficult. Obviously, I didn’t call anyone until 10am, my emails pile up and without a personal assistant things get overwhelming. Thankfully 5am is a nice peaceful fine to crack on with emails. Last week I made a bid to wake up earlier and that effort paid off yesterday. I finished Wednesday having spoken to twenty-three clients, quoting 6 electric meters and solving some annoying British gas problems. Thursday finished with 21 clients, 4 quotations and a load more problems.

Chris – The Man That Keeps Forgetting Me

Wednesday started with Chris forgetting to bring a bill into his shop again for the third time in a row. I’m not annoyed, to be honest, I’m happy working around people especially because I know energy is not the only thing on a business owners mind. If they lose one customer it could cost them 10x the money I’d save them and I appreciate that. I feel that I have the edge over most brokers because I’ve run a marketing company before, I know what it’s like working 16 hours days and having no time to sit and easy let alone answer the phone to dinner idiot selling electric I already have. Anyways, Chris said to try him tomorrow, he promised to bring a bill in today.

Calling New Customers

I’ve made a conscious effort to start calling all those customers I didn’t have time to call in the previous two years. Amber was one of them. When I spoke to Amber in the summer of 2015, her contract didn’t end for another 17 months but she was still nice enough to tell me what she was paying. I like to speak to people that engage with me and make both our lives simple, so I figured I’d give her a call. Turns out, she’s had a fair number of other brokers calling her. She’s told them all to call back on the 15th (today.)

I’ve been cheeky and emailed her asking for her meter numbers so I can quote her prior to the 15th. Unfortunately no response and so I’ll be even more cheeky and get her meter numbers another way and quote her on a generic consumption. I hope to today, call her really early before everyone else starts to annoy her. Its a hit or miss situation really but considering I’ve called her once this year, it’s not much work.

I called Amber Thursday morning with some prices ready and she asked me to call back 1pm. Unfortunately, I forgot to call her back at 1 so I’ll have to try again tomorrow. Chances are she would have had 10 brokers call her by then, so we’ll see how it goes.

E.ON Offering £500 Cashback

Nigels daughter runs a pub while he runs a plumbing and heating company. He has the unfortunate task of organising her gas and electricity at the pub.

Now this wouldn’t be difficult had there not been this P272 government change taking place, switching all maximum demand meters to half-hourly read meters. Ultimately it’s a headache for everyone, suppliers win, big companies get the benefit of knowing how much they use every thirty minutes and small companies pay over the odds for a service they’ll never use. One good benefit for everyone is that less energy will be wasted by suppliers so hopefully, that will have a positive impact on the planet.

Good news for Nigel, E.ON are offering all their current customers that are having to undergo this procedure, a £500 cash back. Nigel didn’t know about it but after informing him, he’s excited. We just need to check his daughter, has an AMR meter installed. I’m fairly certain they do but Nigel needs to send me a letter of authority before I can find out. I’ve emailed him one over but I doubt he’ll send it back to me so I’ll probably leave this one there.

Tried to call Nigel, still, no answer so left a voicemail and will just try back in a few months.

Kids Stressing Her Out

May, a wonderfully friendly Asian lady who runs a launderette is currently with Npower and wasn’t happy for me to try and switch her at all. After giving her some Npower renewal prices she was a lot more receptive to me and wanted me to call back once the kids had gone back to school. I think they had been stressing her out. She’s asked me to call back today at 4.30 to compare the renewal rates with her current rates, should be good news.

I spoke to her on Thursday and emailed her over some Npower renewal prices. She’s asked me to call back Friday afternoon again so I’ll keep you updated.

Mixing Up Day/Night Rate

TJ runs a hotel, I signed him up and helped organise his switch away from a company that had just done EVERYTHING wrong. Unfortunately, I wasn’t even successful in getting TJ to switch, he made a BIG mistake. TJ’s hotel uses about £15,000 electricity a year and his current supplier has been billing him incorrectly, they’ve had his usage bring recorded the wrong way around (day and night switched around.)

This meant he’s been paying a low rate in the day and a high rate for the night. Rather than paying £15,000 a year, he was paying £10,000. Me & TJ both went back and forth with his supplier to try and fix the issue so that he could pay the correct amount. The company couldn’t understand what we were on about, they were adamant it was correct. TJ’s contract expired in April and rather than him paying what he owed them and leaving, he decided to continue pursuing the issue and trying to get it changed. This has now meant for the last 5 months he’s been out of contract with them. This could be fantastic if they were charging him what he was paying last year but they will most likely charge him emergency prices. I hope this mess gets sorted, it has been a headache. Six months, two-hundred emails, fifty phone calls later and we are not anywhere closer to sorting it out. I’m trying to get hold of TJ now to hopefully have another chance and organising the switch.

Rita The Lovely Accountant

Keeping up with the theme of hotels, I spoke to Rita who works in accounts in a fairly large hotel. She’s absolutely wonderful, I quoted her in April but her contract doesn’t end until January 2017. She asked me to call back now and unfortunately when I requoted her meters, the prices are much higher than a few months ago – Rita will definitely see the increase. When I quoted her in April, there was a saving of £700, that’s now dropped to £150. Still, a saving is a saving. Rita asked me on Wednesday to call back on Thursday, I couldn’t get hold of her so I sent her an email with British Gas’s best prices.

Poor Credit

Naseem runs a tech shop in Leicester, he’s super trusting and literally is the easiest guy to deal with. I signed him up last year and then again a month ago. Unfortunately British Gas refused to take him on due to bad credit, thankfully I have another idea. Naseem is changing his business name in a month so we’ll get the contract put in that new name and that will pass credit straight away.

hamed adefuwa islington sainsburys

Jake – The Real Deal

Last but not least, the most straight up real bloke there is, secretary of a big salon company, Jake is a good friend. I’ve signed up three of Jake’s salons now, with another three to go. We’ve got two to do at the end of November. I’ve priced them and got his renewal prices from British Gas and they are pretty good. The only problem is they represent a 10% increase on what he’s currently paying. I was honest with Jake, I told him if he hangs fire for a bit I’ll try to get better prices and I will. I’m fairly certain in the next six weeks I’ll be able to get him prices that will be the same as what he’s currently paying. Jake agreed to wait and I’ll get in touch with him as soon as I get some better prices.

My New Twitter Header

I would also like to show off my new twitter header I made on Canva.com, took me about 15 minutes and I’m in love with it.

canva.com twitter header hamed adefuwa


twitter header hamed adefuwa

Moo.com – My New Business Cards

I also figured it would be a good idea to get some new business cards. I did some googling and found a pretty amazing company called Moo.com – I just ordered my cards and I’m quite excited. Ordered 50 cards for £15, a bit expensive but hopefully worth it.

Be sure to follow me on Twitter @hamedadefuwa

moo.com business cards

Please Remember To Turn Off The Light


Interested in a light energy-saving tip, that is very simple yet effective?

Interestingly, most people will do as they were told. Sounds a little odd, right? However, it’s true, they will. Something as simple as asking your employees to turn off the lights might seem annoying and pointless but trust me if you track this, you’ll see a difference. I’m not saying you’ll save thousands because you won’t.

Something as simple as asking your employees to turn off the lights might seem annoying and pointless, but trust me if you track this, you will see a difference. I’m not saying you’ll save thousands because you won’t, but even a little saving is a saving nonetheless.

Now will you always be in the toilet to remind your staff to turn off the light? Well, I’d hope not. However, one little trick that will work are these stickers. They cost next to nothing and they’re friendly. If you start telling people to boil less water or turn off lights, people might think you’re a stingy penny pincher. With these cool quirky labels, they will give the opposite impression. It creates a feeling of doing good and looking after the environment. Try it, I mean what is a few quid?

Please Turn Off The Light When You Leave
Help Conserve Energy Please ... Turn Off Lights
Please Turn It Off Conserve Energy
Please remember turn off this light
Please Switch/Turn Off Lights When Leaving
Go Green, If You Are The Last to leave The Room, Please Turn Off The Lights

Please Turn Off Washroom Lights When Not In Use

Hamed Daily #1 – “You Know Why I’m Calling”

hamed adefuwa kent park

Hello, guys, this is a new thing for me and I really appreciate you reading this. I intend with these posts to document everything that happens in my work day and walk you through my day. I’m hopeful that with this, it will enable more people to understand what energy consultants do after they put the phone down and also a bit more about how the industry works.

As I’m not attached to any company or supplier, I have the ability to be neutral. I am hopeful that by showing everyone my way of working I will be given the opportunity by you, to organise your friends & families business energy contracts.

Please note all customers mentioned in this are real however their names have been changed in order to protect their identity. If you happen to read about yourself and are happy to be named then I can do so and will also attach your business information to your name.


Let The Day Begin – 06/09/2016

hamed adefuwa kent park

The Wonderful Dave

A gloomy morning started with me waking up late. I received a call while getting dressed from Dave. I ended up missing the call so I finished getting dressed, sat down at my desk and called him back. I’d previously signed up Dave a month ago, he owns a garage. Dave and I have a great relationship, he’s ridiculously funny and loves to take the mickey.

The conversation started with him shouting “You know why I’m calling.” I actually had no idea, I assumed there had been a registration problem in regards to him switching energy suppliers. I checked the date he was due to switch and it wasn’t until 27/09/2016. I responded confused and weirdly saying, “ok so you’re due to switch in three weeks time?” He then went on to explain he’s spoken to the two companies and hit a brick wall and doesn’t know what to do. I’m still confused at this point but I try to play along.

After five minutes of Dave assuming, I know what he’s talking about and me pretending to know what he’s talking about, I realised this approach wasn’t fruitful. I decided to outright ask and although I looked stupid, it helped, he explained properly and I remembered. A month ago I promised I would help Dave get some of the money that’s owed to him by his previous supplier (E-ON) back.

Side Note

Dealing with energy suppliers can be a pain in the backside, you have to always understand that although all of these companies are in the same industry they all are structured differently. I worked for Extra Energy and they were all in one building over three floors so if there was an issue, I could walk upstairs and speak directly to the person I needed. British Gas, however, they’re Electricity department is based in Leicester while their gas department is based in South Africa.

I’ve now emailed E-ON asking if Dave has any credit on his account and if so can it be paid into his bank account that they should have on file. I’m yet to hear back from them however E-ON are a solid company and one of the pioneers in terms of customer services so I wouldn’t be surprised if they respond saying it’s done.

Laziness Kicked In

The day went a bit quiet as I’ve been a bit lazy recently. I had a such a great month in August I’ve been so slow to pick up the phone in search for new business. I then decided to go out for the day and as always when you want to relax you those emails that you have to attend too.

Mr Imrans uncle who just recently took over a garage and came to help, his electricity and gas have been objected to by British Gas. Reason? Only British Gas know and as with all suppliers, they refuse to explain to me the reason for their objection. I called Mr Imran on the train and explained that even though his uncle was on out of contract with British Gas they have objected to the transfer. Hoping this one gets sorted ASAP, Mr Imran is a good customer of mine.

At around 3pm I sat down with my laptop and some coffee and figured I’d try to chase a few people. Michael wasn’t at his desk, which is to be expected since no one of any importance is really at their desk in the afternoon. Aisha wasn’t at her supermarket either and I left a voicemail for Omar.

Bless Catherine

Thankfully my day ended on a positive, Npower returned the countersigned contract for a lovely customer of mine, Catherine. I then emailed it and the terms and conditions over to her.

Bless Catherine, she’s an accountant for big estate agents, she’s been really poorly recently, had a big operation in the summer and has been recovering since. Their electricity bill is £52,000 a year and unfortunately because of all the personal issues and then a delay in getting prices from Npower, now they will, unfortunately, be on out of contract prices for a month. That’s an extra £2500 profit for SSE because of issues that happened at no fault to the customer.

Unfortunately, these things happen but I’ll make sure next year we sign up Catherine nice and early, way before the end of her contract when the prices are great.

After only calling twelve customers today I ended my work day. Can’t say I’m very impressed with my day. I hope to get up much earlier tomorrow, do some morning exercise and at least call 30 customers. I hope your day was better than mine.

The GMB Energy Union Calls For Ofgem To Be Scrapped

parliament building

The GMB union are not happy with Ofgem and are calling for the government to take over. This would mean completely scrapping Ofgem and giving full control to the ones who run the country. This energy industry is supposed to be regulated to make sure it’s a fair market for everyone to compete in. Although that may sound nice and cheerful, in reality it’s often just not to case. We often hear new suppliers enter the market claiming to be different, more ethical, more efficient and a year or two later we see them doing the exact same ‘bad practices’ as others.

The national secretary for the energy union GMB said earlier this week;

“Ofgem should be abolished and the government itself should take over responsibility for regulating the industry so both are accountable to Parliament,”

“Government cannot duck taking the decisions needed to keep the lights on and ensure the decarbonisation of the sector. Government should also have powers to cap prices and limit profit levels and, where necessary, to finance and run power stations.”

The comments from the union were made due to Ofgem announcing they were going to make the market fairer and more competitive. Commenting on the comments made by the union, an Ofgem spokesperson said;

“Ofgem works within the government framework which has set out there should be a competitive energy market. We believe competition is in the best interests of consumers and put in protections where necessary, such as the price cap for pre-payment meter customers.”

The union then added following Ofgem’s comments;

“Here we go again with more Ofgem tinkering over the pretence that a free market is possible in this sector.”

Whether we want the government to take over from Ofgem or not the likelihood of it happening is little to none. It’s not in the government’s interest to be making some significant changes when everything is so unstable at the moment. Leaving the EU, change of prime minister and all the different procedures put in place in recent years by Ofgem – this move probably won’t happen.

Whether that’s a good thing or not, we won’t know anytime soon.