Confusing Energy Bills
If you’re one of those people that just get this stuff and have no problem reading a bill, then I commend you. However, you’re part of the minority. I’ve been doing this for a number of years and to this day I still find some of these suppliers bills are ridiculous.
Even though energy companies have tried to make bills easier to read, just three out of ten domestic customers say their bills are easier to understand. The main thing that confuses people is all the energy jargon. Interestingly a survey of 1000 people in the UK showed that a lot of people didn’t fully understand their bill, 780 of them to be exact.
I get why technical terms are important but it’s not difficult for suppliers to explain what a kWh is on their bills – my previous employer did a good job at this, see below;
Great Energy Bill Example – Kilowatt Hours Explained
Most Don’t Care – So Why’s It Relevant?
Now I know most people don’t pay much attention to any bills they get but there are still a lot of people that would like to know what they’re paying for and why. An Expert has said that this is a good opportunity for some suppliers to do better. So, suppliers if you’re reading, it wouldn’t be a bad idea to add an extra page to your bills, explaining some things, you consider “simple.”
Late or no payments are often caused by inaccurate bills or just simply not understanding the bill they’ve been sent. I’m often confused as to whether I’m in credit or debt with a company. Many won’t know whether this is money they are owed by the company or money they must pay to the company. Here is a real example below from one of my customers who had no idea what this bill meant;
It wouldn’t kill a supplier to change “CR” to “Credit” or “Account Balance”. Similarly it wouldn’t be too much work to change “DR” to “Money Owed”. I could go on and present more examples, especially once you go onto looking at how many kWh’s have been used for that period and all the various meter readings, then some people really do get confused. The truth and unfortunately the reality is, most suppliers won’t do much about it. I think the best thing we can all do is spend thirty minutes or so on google and get your head around it all. It’s worth it, trust me.
Although this post is more relevant to domestic customers, the same applies to businesses, both small and large. Grasping this knowledge will benefit you and your business.