Hamed Daily #8 – I Worked!

robin the cat hamed adefuwa

I intend with these posts to document everything that happens in my work day and walk you through my day. I am hopeful that by showing everyone my way of working I will be given the opportunity to arrange your friends & families business energy contracts.

Please note all customers mentioned in this are real however their names have been changed in order to protect their identity. If you happen to read about yourself and are happy to be named then I can do so and will also attach your business information to your name.

Let Yesterday Begin – 27/09/2016

Up from 6am, started working 7am, still recovering from my cold and sore throat – it was a morning of mixed feelings. Few teaspoons of honey & a coffee and I was ready to go. I’m really out to improve my own work rate, I’ve decided to push myself and the stats are going through the roof. Monday 27th of September was my best day on the phone since June and I’m glad.

robin the cat hamed adefuwa
Robin, my cat, considering her career options…

No LOA

It took me over a week to get a signed letter of authority from Claire. She’s in charge of all the paperwork for two garages. Her bosses; Daniel & Dave are sound guys but their strength is fixing cars not chatting with me on the phone so whenever I try to speak to them about the energy they just fob me off. Thankfully Claire sent me the letter of authority yesterday so I was finally able to process the contract I did with her last week. The great thing about switching people to British Gas is the price very rarely changes more than once a month. Had the prices we agreed with her last week changed, Claire and I would have had to redo the contract on new prices.

I submitted everything to British Gas straight away and then got a very silly email. I had been sloppy when going over the prices with Claire. As she didn’t use any electricity at night I only spoke to her about the day rate and the standing charge, completely forgetting there was a night rate on her meter. When we did the verbal contract I forgot to mention the night rate and thus British Gas required I call Claire and confirm she’s still happy to proceed with the night rate.

As with all these problems, they are never quite as simple as they sound. I called the garage and Claire had gone home. Now I’m on the phone to Dave, who wants me off the phone as much as I want a chicken kebab. I decided to take a long shot and ask Dave if he’d allow me to confirm the new prices with him. To my surprise he agreed but persisted in saying numerous times, “Hamed, as long as it won’t cost me any more money and it’s exactly what ‘Claire’ agreed to – I’m happy.” Call recording done, Dave has me off the phone, British Gas are happy and I’m off the hook.

Omar & The Missing Bank Details

I’ve signed up Omar a few times now and unfortunately his situation is a very messy one. I have a good solution for him but he’s a busy guy and things do drag out quite a bit. Running a restaurant is no easy task and things have been difficult for him recently so I do my best to be understanding. I like to think of my job as understanding people’s problems and coming up with solutions.

Omar has had a lot of issues with his current supplier, he was even disconnected once, which as a restaurant can be disastrous. He’s currently paying off the debt with his supplier. They have accepted termination from him and we are hopeful his switch will be successful. Omar agreed on a deal with Scottish Power three weeks ago but as he took two weeks to send me the bank details the contract couldn’t be locked in so now the prices have changed.

We agreed to use a different company without credit issues and switch to Scottish Power and Gazprom but now we have the same issue as three weeks ago. I had to process the contract before midnight but Omar hasn’t sent me the bank details so now I’m just holding my breath hoping the prices don’t increase.

Quick tip: If you’re in debt with your supplier, nine times out of ten, your supplier will tell you you’re not allowed to switch supplier. This technically isn’t true. In most cases, if you agree to set up a repayment plan with your supplier’s debt team, for example; twelve monthly instalments of £400, they will allow you to switch to a new supplier as long as you agree to continue repaying them after you switch. I would not advise cancelling the repayment plan thereafter as the debt collection process can get messy from then on and its just not worth it.

Adam & Credit Issues

Adam is a great guy, managed to save him a lot of money last year but this time, round it’s been in vain. His current supplier is offering stupid prices and every supplier I’ve moved him to has refused him due to credit score. He’s a recruitment consultant from home so he doesn’t have all the time in the world for me. I managed to sign him up with Gazprom on a truly fantastic gas price of 2.01 pence p/kWh. I was worried he would fail credit with them and he did.

These credit issues really can cause problems, thankfully there are some suppliers that will pretty much take on customers with any credit score. Npower & Opus are the shining stars when it comes to gloomy nights and gloomy credit scores. The price I got him off Npower wasn’t great, it was an extra £10 a month on top of what he paid for gas last year. It’s not great but its still cheaper than what most pay on a domestic tariff.

I’m confident Adam will pass credit with Npower so hopefully, he can stop focusing on all this energy stuff and concentrate on his business.

Time for me to go and focus on my business, its 9.30am and I’ve got work to do!

Hamed Adefuwa

Home Energy Help (Infographic)

Home Energy Help

It is not always the easiest of jobs to get your employees interested in saving energy for your business. Particularly, if they do not see any personal benefit in it themselves. Here below is a great tip for a way to encourage your staff members to save energy, both at home and in the workplace. The idea is to make saving energy a habit they get into at home as well as at work.

Download it here; Home Energy Help

Home Energy Help

Report Energy Theft

crimestoppers energy theft website

A charity called Crimestoppers has set up a new website for us to anonymously report people stealing energy. They want both businesses and the public to come forward and report energy theft, either through the website or on their phone service, 0800 023 2777.

crimestoppers energy theft website

Crimestoppers are working with all of the energy suppliers to start this hotline. Hoping to get everyone to provide information and help ‘pull the plug’ on energy crime – pun intended.

Tampered and bypassed meters are costing the big companies lots of money but more importantly, people have actually been harmed by the exposed electric current. It can even cause blackouts in some neighbourhoods.

A tragic incident occurred in Glasgow, that resulted in an elderly, housebound woman losing her life in a house fire caused by a tampered meter. She died of smoke inhalation, and her son, who lived with her, and was actually responsible for tampering with the meter, was sent to jail.

If caught stealing energy, people face a fine and up to five years in prison.

Click here to report anyone you suspect of stealing energy; www.stayenergysafe.co.uk

crimestoppers energy theft website

Hamed Daily #7 – “Never Call Us That Again”

hamed adefuwa energy consultant islington north london

I intend with these posts to document everything that happens in my work day and walk you through my day. I am hopeful that by showing everyone my way of working I will be given the opportunity by you, to organise your friends & families business energy contracts.

Please note all customers mentioned in this are real however their names have been changed in order to protect their identity. If you happen to read about yourself and are happy to be named then I can do so and will also attach your business information to your name.

Let Yesterday Begin – 19/09/2016

hamed adefuwa energy consultant islington north london

Monday started well, very well. Up from 6am, didn’t bother with a coffee, I was pumped. I’m hopeful that by waking up early and replying to all my emails, writing this blog post, doing some exercise and planning my day – I will be able to work more efficiently and be able to call all the people I have scheduled for that day.

Chris – Forgot Me Again

In 2014 it took me about twenty calls to sign up Chris, 2015 it took about twenty to thirty and this year I’ve called him fourteen times so far. I’m willing to call him another 20-30 times before I give up. Chris is lovely, he costs me 45 seconds a day so I don’t mind calling him. He only uses 3,200 kWh a year, so my commission is about £20 but who cares. I like the guy and I want to get him a better price. I don’t mind making £20 a year off Chris for the next ten years.

Bob – Oh Crap Erm!

You may remember Bob from Hamed Daily #2. He’s a fantastic guy. I hadn’t spoken to him since I messed up on the voicemail I left him a week ago. Thankfully this morning he picked up and he was delighted to hear from me. Thankfully he didn’t mention my awkward voicemail! I asked him how things were with his current supplier and he claimed they were really good, no issues at all. The only problem he’s had is that they’ve sent him a letter claiming that because he uses a low amount of energy, they want to change his tariff and break his contract – I’m not impressed. He’s now not sure if his contract finishes in January like it was supposed too or if he can leave them next month when they change his tariff. It’s something I’m not aware of so I promised that if he gets me back the letter of authority I would ask the question to see if he can leave sooner rather than later.

I then asked concerning his new contract and if he would allow me to get some prices for him again this year. Thankfully he agreed and I gave him a call back within 15 minutes with some prices. His current supplier refused to quote as his contract end date apparently was too far out.

Side Note: This is another boring tactic suppliers use in the hope that you would wait until right before your contract ends. This tactic works superbly firstly because if you wait until six or seven weeks before your contract ends, you may be busy doing other things, then forget about it and end up being rolled over for a further twelve months. The amount of customers I know that have fallen for this is ridiculous, I try to warn them but who am I? The second reason it works so well is that even if you don’t forget, by the time they give you your price, you have three weeks to deal with it so you feel the pressure. You think; “should I cancel my contract, go on out of contract, wait a week or two or just agree to renew with them?” Nine out of ten times, the person renews with their current supplier.

Returning back to Bob, I asked his opinion concerning a two or three-year contract as I had managed to get a price that was cheaper than what he was currently paying on a two-year deal but he requested the one-year deal, (which are most times cheaper.) Thankfully ten minutes later, Bob was a happy customer, I went through the verbal script with him and all was gravy. The only issue now is that as I’m writing this, Bob still hasn’t emailed me back a signed letter of authority. The problem with this is that I am unable to process the contract without a letter of authority, so now (7am Tuesday morning) if the prices I agreed with him change, then we’ll have to run through the verbal contract again.

Please, guys; as a request from all energy consultants – send us back a signed letter of authority ASAP. We can’t do anything without it!

Carl – I Love Pharmacies

Carl runs a small pharmacy in Wales, he’s a really nice guy – I know I say that about everyone but I do like the Welsh. I signed up one of Carl’s two meters eighteen months ago and truthfully I was supposed to call him back in May this year but I completely forgot. I spoke to him yesterday and he had no clue who I was but was cheerful none the less. After doing some story telling, he remembered or at least pretended to and I continued to try to establish his current situation. It appears he didn’t know much about the two contracts either so he may have been automatically renewed for both. The only way to know for sure would be to ask him for a bill, he said they’re at home and he’d be bringing them in on Tuesday so hopefully today goes well and we can get some clarity.

Mr Smith – “Never Call Us That Again”

The title of this post is regarding Mr Smith. He’s a great guy but accidentally, he’s fallen trap to the tricks of brokers. I quoted Mr Smith last week at 11.2 pence p/kWh for his electricity. Another broker has come along and quoted him 11.5 pence p/kWh for three years. Which sounds like a good deal but wait, it’s an annual price review contract. I mean it’s all in the name – Annual Price Review. Each year the company will send you a letter sixty days before your contract ends informing you what your new prices will be for the following twelve months. If you don’t say anything to them, they will automatically put you on those prices and if you find a better price, you can leave if you terminate your contract thirty days before your contract ends. Sounds familiar? Of course, it does because it’s just a one-year contract made to sound like a three year one.

Mr Smith isn’t the only one to fall for this contract, I’ve lost a few customers to this tactic. I did my best to explain this to Mr Smith but obviously he instead probably thought, Pssh Hamed you don’t know what you’re talking about. Regardless he’s a good lad, owns a launderette and is quite relaxed. He supports Bristol Rovers, who just recently got bought out by a Jordanian Billionaire. Obviously, he’s excited and hopes they’ll get to the Premier League, he even took a dig at my crappy team (Manchester United) – which they deserve since they’re performing horribly. We had a good chat about his football team and I made the unfortunate mistake of calling Bristol Rovers, “Bristol.” He then laughed and warned me; “Never call us that again, we are the Rovers! We all hate being called Bristol, it’s like calling Nottingham Forest, Nottingham.” I just laughed, football is indeed a funny game and us football fans are a little bit silly.

May – Tell Me More About You

I’ve been trying to pin May down and get her to look at my prices. Often the biggest misconception with my job is that most believe my job is to switch customers from one supplier to another. Now don’t get me wrong, that is 80% of what I do. However, there is still a big part of my job which just involves renewing customers with the same suppliers. May has been speaking to me for the last week constantly telling me she is happy with Npower and wants to stay with them.

Today she decided to have a bit of a rant about her water bill, she wanted me to get her a better deal on her water. It’s not a market I’m looking into right now so I said I couldn’t help. She then randomly decided to give me more attention and said: “Please tell me more about you, your company, I want to know how you are able to get a better price from Npower than what I’m paying.” I then realised she had actually checked my price and became excited. I asked her if she knew what she was paying so I could compare and work out her consumption. She said she would dig out a bill for me on Thursday so things are looking good with her.

Omar – No Bank Details

You may remember I worked until 8pm a week and a half ago with Omar to sort out his gas and electricity. Sadly lately it was a bit wasted because Omar didn’t have his bank details on him when we did the contract. As I only take peoples, account numbers and sort codes, I’m used to most people having them memorised. Omar rents out the restaurant so he wanted to use the bank details of the people he rents the restaurant out too which is fair enough. He had a few family problems and took ten days to send me the bank details. The prices changed massively over those ten days so now we will have to recontract him. The supplier we agreed for him to switch too, prices had gone up by about 3% and I also managed to get him prices from two other suppliers which was actually 3% cheaper than what we agreed. Obviously, I recommended switching to the other two suppliers instead. Now I’m just waiting on a response from him for what he wants to do.

Usually, I go out for a walk during the work day as a break but yesterday I ended up working straight through from 6am to 5pm. It was a fantastic day and I’m hoping for more of the same today.

Speak to you soon!

Hamed
0208 050 5456

Hamed Daily #5 & #6 – £500 Cashback

hamed adefuwa islington sainsburys

I intend with these posts to document everything that happens in my work day and walk you through my day. I am hopeful that by showing everyone my way of working I will be given the opportunity by you, to organise your friends & families business energy contracts.

Please note all customers mentioned in this are real however their names have been changed in order to protect their identity. If you happen to read about yourself and are happy to be named then I can do so and will also attach your business information to your name.


Let The Two Days Begin – 14/09/2016 & 15/09/2016

I was ambitious in thinking I could get these done every day, but alas I will try. Monday and Tuesday I took off for Eid in order to spend some quality family time. Thankfully the weather was amazing.

hamed adefuwa energy consultant regents park

I decided after having a four day weekend I would get up nice and early to start grinding. That’s exactly what I’ve done on Wednesday and Thursday. On Wednesday I managed getting up at 5am and working straight through til 6pm. Thursday, not so much, got up at 8am but didn’t stop until 8pm. Must say, the last two days have been difficult. Obviously, I didn’t call anyone until 10am, my emails pile up and without a personal assistant things get overwhelming. Thankfully 5am is a nice peaceful fine to crack on with emails. Last week I made a bid to wake up earlier and that effort paid off yesterday. I finished Wednesday having spoken to twenty-three clients, quoting 6 electric meters and solving some annoying British gas problems. Thursday finished with 21 clients, 4 quotations and a load more problems.

Chris – The Man That Keeps Forgetting Me

Wednesday started with Chris forgetting to bring a bill into his shop again for the third time in a row. I’m not annoyed, to be honest, I’m happy working around people especially because I know energy is not the only thing on a business owners mind. If they lose one customer it could cost them 10x the money I’d save them and I appreciate that. I feel that I have the edge over most brokers because I’ve run a marketing company before, I know what it’s like working 16 hours days and having no time to sit and easy let alone answer the phone to dinner idiot selling electric I already have. Anyways, Chris said to try him tomorrow, he promised to bring a bill in today.

Calling New Customers

I’ve made a conscious effort to start calling all those customers I didn’t have time to call in the previous two years. Amber was one of them. When I spoke to Amber in the summer of 2015, her contract didn’t end for another 17 months but she was still nice enough to tell me what she was paying. I like to speak to people that engage with me and make both our lives simple, so I figured I’d give her a call. Turns out, she’s had a fair number of other brokers calling her. She’s told them all to call back on the 15th (today.)

I’ve been cheeky and emailed her asking for her meter numbers so I can quote her prior to the 15th. Unfortunately no response and so I’ll be even more cheeky and get her meter numbers another way and quote her on a generic consumption. I hope to today, call her really early before everyone else starts to annoy her. Its a hit or miss situation really but considering I’ve called her once this year, it’s not much work.

I called Amber Thursday morning with some prices ready and she asked me to call back 1pm. Unfortunately, I forgot to call her back at 1 so I’ll have to try again tomorrow. Chances are she would have had 10 brokers call her by then, so we’ll see how it goes.

E.ON Offering £500 Cashback

Nigels daughter runs a pub while he runs a plumbing and heating company. He has the unfortunate task of organising her gas and electricity at the pub.

Now this wouldn’t be difficult had there not been this P272 government change taking place, switching all maximum demand meters to half-hourly read meters. Ultimately it’s a headache for everyone, suppliers win, big companies get the benefit of knowing how much they use every thirty minutes and small companies pay over the odds for a service they’ll never use. One good benefit for everyone is that less energy will be wasted by suppliers so hopefully, that will have a positive impact on the planet.

Good news for Nigel, E.ON are offering all their current customers that are having to undergo this procedure, a £500 cash back. Nigel didn’t know about it but after informing him, he’s excited. We just need to check his daughter, has an AMR meter installed. I’m fairly certain they do but Nigel needs to send me a letter of authority before I can find out. I’ve emailed him one over but I doubt he’ll send it back to me so I’ll probably leave this one there.

Tried to call Nigel, still, no answer so left a voicemail and will just try back in a few months.

Kids Stressing Her Out

May, a wonderfully friendly Asian lady who runs a launderette is currently with Npower and wasn’t happy for me to try and switch her at all. After giving her some Npower renewal prices she was a lot more receptive to me and wanted me to call back once the kids had gone back to school. I think they had been stressing her out. She’s asked me to call back today at 4.30 to compare the renewal rates with her current rates, should be good news.

I spoke to her on Thursday and emailed her over some Npower renewal prices. She’s asked me to call back Friday afternoon again so I’ll keep you updated.

Mixing Up Day/Night Rate

TJ runs a hotel, I signed him up and helped organise his switch away from a company that had just done EVERYTHING wrong. Unfortunately, I wasn’t even successful in getting TJ to switch, he made a BIG mistake. TJ’s hotel uses about £15,000 electricity a year and his current supplier has been billing him incorrectly, they’ve had his usage bring recorded the wrong way around (day and night switched around.)

This meant he’s been paying a low rate in the day and a high rate for the night. Rather than paying £15,000 a year, he was paying £10,000. Me & TJ both went back and forth with his supplier to try and fix the issue so that he could pay the correct amount. The company couldn’t understand what we were on about, they were adamant it was correct. TJ’s contract expired in April and rather than him paying what he owed them and leaving, he decided to continue pursuing the issue and trying to get it changed. This has now meant for the last 5 months he’s been out of contract with them. This could be fantastic if they were charging him what he was paying last year but they will most likely charge him emergency prices. I hope this mess gets sorted, it has been a headache. Six months, two-hundred emails, fifty phone calls later and we are not anywhere closer to sorting it out. I’m trying to get hold of TJ now to hopefully have another chance and organising the switch.

Rita The Lovely Accountant

Keeping up with the theme of hotels, I spoke to Rita who works in accounts in a fairly large hotel. She’s absolutely wonderful, I quoted her in April but her contract doesn’t end until January 2017. She asked me to call back now and unfortunately when I requoted her meters, the prices are much higher than a few months ago – Rita will definitely see the increase. When I quoted her in April, there was a saving of £700, that’s now dropped to £150. Still, a saving is a saving. Rita asked me on Wednesday to call back on Thursday, I couldn’t get hold of her so I sent her an email with British Gas’s best prices.

Poor Credit

Naseem runs a tech shop in Leicester, he’s super trusting and literally is the easiest guy to deal with. I signed him up last year and then again a month ago. Unfortunately British Gas refused to take him on due to bad credit, thankfully I have another idea. Naseem is changing his business name in a month so we’ll get the contract put in that new name and that will pass credit straight away.

hamed adefuwa islington sainsburys

Jake – The Real Deal

Last but not least, the most straight up real bloke there is, secretary of a big salon company, Jake is a good friend. I’ve signed up three of Jake’s salons now, with another three to go. We’ve got two to do at the end of November. I’ve priced them and got his renewal prices from British Gas and they are pretty good. The only problem is they represent a 10% increase on what he’s currently paying. I was honest with Jake, I told him if he hangs fire for a bit I’ll try to get better prices and I will. I’m fairly certain in the next six weeks I’ll be able to get him prices that will be the same as what he’s currently paying. Jake agreed to wait and I’ll get in touch with him as soon as I get some better prices.

My New Twitter Header

I would also like to show off my new twitter header I made on Canva.com, took me about 15 minutes and I’m in love with it.

canva.com twitter header hamed adefuwa

 

twitter header hamed adefuwa

Moo.com – My New Business Cards

I also figured it would be a good idea to get some new business cards. I did some googling and found a pretty amazing company called Moo.com – I just ordered my cards and I’m quite excited. Ordered 50 cards for £15, a bit expensive but hopefully worth it.

Be sure to follow me on Twitter @hamedadefuwa

moo.com business cards

Please Remember To Turn Off The Light

energy-saving-sticker-lightswitch

Interested in a light energy-saving tip, that is very simple yet effective?

Interestingly, most people will do as they were told. Sounds a little odd, right? However, it’s true, they will. Something as simple as asking your employees to turn off the lights might seem annoying and pointless but trust me if you track this, you’ll see a difference. I’m not saying you’ll save thousands because you won’t.

Something as simple as asking your employees to turn off the lights might seem annoying and pointless, but trust me if you track this, you will see a difference. I’m not saying you’ll save thousands because you won’t, but even a little saving is a saving nonetheless.

Now will you always be in the toilet to remind your staff to turn off the light? Well, I’d hope not. However, one little trick that will work are these stickers. They cost next to nothing and they’re friendly. If you start telling people to boil less water or turn off lights, people might think you’re a stingy penny pincher. With these cool quirky labels, they will give the opposite impression. It creates a feeling of doing good and looking after the environment. Try it, I mean what is a few quid?

Please Turn Off The Light When You Leave
Help Conserve Energy Please ... Turn Off Lights
Please Turn It Off Conserve Energy
Please remember turn off this light
Please Switch/Turn Off Lights When Leaving
Go Green, If You Are The Last to leave The Room, Please Turn Off The Lights

Please Turn Off Washroom Lights When Not In Use

Hamed Daily #4 – Most Phones Are Unmanned On The Weekends

hamed adefuwa angel islington 0208 050 5456

Hello, guys, this is a new thing for me and I really appreciate you reading this. I intend with these posts to document everything that happens in my work day and walk you through my day. I’m hopeful that with this, it will enable more people to understand what energy consultants do after they put the phone down and also a bit more about how the industry works.

As I’m not attached to any company or supplier, I have the ability to be neutral. I am hopeful that by showing everyone my way of working I will be given the opportunity by you, to organise your friends & families business energy contracts.

Please note all customers mentioned in this are real however their names have been changed in order to protect their identity. If you happen to read about yourself and are happy to be named then I can do so and will also attach your business information to your name.


Let The Day Begin – 10/09/2016

hamed adefuwa angel islington 0208 050 5456

In a bid to increase my work ethic and take my client base to a new level – I’ve now started working weekends. I have often been asked by certain clients to call them on the weekend, as that’s when they’re free. I’ve always been reluctant, mainly because I want to have a good work/life balance. What I’ve decided to do is work from 9am to midday on Saturday. I’m not sure how it will go down, or how many people I’ll wake up but it should be interesting.

Poor Mr Ali

I pulled myself out of bed at 9am, watched a bit of Manchester United pre-game nonsense and then got ready. Started calling businesses at 10:30am, low and behold; I woke up Mr Ali, who funnily enough was interested in what I had to say, we had a quick 2/3 minute conversation and he’s happy for me to call back closer to when his contract finishes.

I then called Kulvinder who wasn’t impressed. To be fair to him, I’d never spoken to him before so I wasn’t expecting a warm welcome. Unfortunately, he wouldn’t have any of it so we had to end the conversation.

Five phone calls later, and no answers I started to realise I might have to get used to the fact most phones are unmanned on the weekends.

Aisha Gave Me A Lot Of Optimism About Saturdays

Aisha came to mind as a good solution to the unanswered phones problem. I’ve been calling her for two weeks now. Yesterday she whatsapped me a signed letter of authority and asked me to refresh some prices for her. I sent her up to date prices yesterday and decided to give her a call today. Usually, she never answers but this morning she did.

I had sent her five prices, a combination of one and two-year prices. I personally do not recommend entering into a contract longer than a year for the electricity. The prices are just too high at the moment thanks to all this Brexit speculation.

Thankfully Aisha agreed and we switched her to Scottish Power for a year.

Manchester United

I then processed the contract and sent everything through to Scottish Power. That took me up to 12.30, and the Manchester derby commenced.

2 hours later, Manchester United, lost.

Hamed Daily #3 -That Will Now Be Going Up By £10,000-£30,000 Over The Year!

Hamed Adefuwa London Islingon Energy Broker

Hello, guys, this is a new thing for me and I really appreciate you reading this. I intend with these posts to document everything that happens in my work day and walk you through my day. I’m hopeful that with this, it will enable more people to understand what energy consultants do after they put the phone down and also a bit more about how the industry works.

As I’m not attached to any company or supplier, I have the ability to be neutral. I am hopeful that by showing everyone my way of working I will be given the opportunity by you, to organise your friends & families business energy contracts.

Please note all customers mentioned in this are real however their names have been changed in order to protect their identity. If you happen to read about yourself and are happy to be named then I can do so and will also attach your business information to your name.


Let The Day Begin – 08/09/2016

Hamed Adefuwa London Islingon Energy Broker

This is getting embarrassing now, unfortunately unlike yesterday, today I woke up at 9am and by the time I knew my name and what day it was it was 10am.

The 9 Month Man

I had an appointment with “Gary”, he’s a mechanic and a super cheerful chap. I remember Gary from last year, I called him over 60 times between November 2014 and September 2015. It was a hard battle but I eventually got Gary to pull out his electricity bill and low and behold, he was paying 2x what he should have been paying. Luckily for him, the electricity prices were amazing last summer so he ended up with a gigantic saving (percentage wise since his actual spend is low.)

The problem with my appointment with Gary is I can only catch him at 10.15 since that’s the time he sits down and has his tea. It’s also the time he refuses to take calls so it’s a catch 22. Thankfully his staff have become used to me calling at 10.15. Unfortunately, following on from the trend last year, I couldn’t catch him today, he was on a test drive. I wanted to mention Gary because Gary is the exact type of person it takes me months to get. Unfortunately for me, my time keeping is really bad and no matter what app I download or what tool I use, I always end up calling later than the time me and the client agreed. It’s something I must work on and I’m going to discuss it on here up until I fix it.

That now will be going up by £10,000-£30,000 over the year. Absolutely shocking.

Unfortunately, I got a really bad email from Catherine who I spoke about the other day from the estate agents. SSE have really gone above and beyond what I thought was possible in regards to horrid business tactics. I’m really put off them now. I got an email from Catherine with a letter attached informing her from SSE that they have rejected Npower from taking over her electricity contract because she is in a contract for a further 12 months. Not one supplier from among the Big 6 operates on an automatic rollover service so I was shocked to discover that because Catherine’s meter is a half hourly meter. I’ve never heard of this, Catherine’s meter uses 500,000 kWh a year in electricity. That’s a bill of £52,000 a year. That now will be going up by £10,000-£30,000 over the year. Absolutely shocking. Not happy SSE!

This issue with Catherine, unfortunately, meant I spent much time on the phone with SSE and another broker. I also spent much time emailing back and forth. Can’t say it was very fun, can only imagine it being worse for her.

Only Interested In The Big 6

“Tony” was the one to help lift my mood. I signed him up last year and saved him over 40% on both his gas and electricity. I asked Tony if he noticed a saving and he agreed he did, however, he wasn’t happy. I asked why and he explained a few of the problems he’s had with the supplier and said he wants to go back to one of the Big 6. I know what he means and I agree, sometimes simple things like putting in meter readings, become so difficult. Tony needed to download all of his previous bills, calculate his usage, work out all these different charges and battle with his current supplier – not good. He’s asked me to call him at the end of the month, by which he’ll have sorted out the mess his supplier has caused.

Next up was a lovely lad called Danny. I remember last year he said to me; “I was thinking about you last night.” He’s a funny guy. My conversation today with Danny is more proof of why I need to improve my timekeeping massively;

“Hi Danny, Hamed here”
“Hamed, you’re late, I’m finished with lunch now.”
“I know, I apologise, I was meant to call much earlier, I went out for lunch, apologies.”
“Call me tomorrow at lunch time.”

This is a regular occurrence for me, always calling clients late. It is a must to improve on it.

Finally, the day ended on a massive positive. I called Omar as I had been informed that I put the contract through as using 26,000 kWh but in actuality, Omar used 145,450 kWh of gas. I had to get Omar to confirm he’s happy for the contract to be put through at this consumption. As my commission is based on the consumption of the meter that meant an increase in commission by five times. I suppose it’s moments like this that make me remember;

You win some, you lose some. As long as the outcome is income.

I hope you enjoyed reading about my day, it was a very tough one for me but I’m glad it’s over.

Hamed Daily #2 – “Hi Bob, its Hamed here from Hamed, oh crap erm”

Hamed Adefuwa London Business Energy

Hello, guys, this is a new thing for me and I really appreciate you reading this. I intend with these posts to document everything that happens in my work day and walk you through my day. I’m hopeful that with this, it will enable more people to understand what energy consultants do after they put the phone down and also a bit more about how the industry works.

As I’m not attached to any company or supplier, I have the ability to be neutral. I am hopeful that by showing everyone my way of working I will be given the opportunity by you, to organise your friends & families business energy contracts.

Please note all customers mentioned in this are real however their names have been changed in order to protect their identity. If you happen to read about yourself and are happy to be named then I can do so and will also attach your business information to your name.


Let The Day Begin – 07/09/2016

Hamed Adefuwa London Business Energy

Unlike my useless day yesterday, today was much different. I got up an hour earlier and I was on fire. I did some pushups, had a coffee and was ready to save people some time and money.

Wonky Start

The day on the phones started a bit wonky. I decided the first I should call would be Bob. Bob is a great guy who I signed up last year. At the time he was with an energy supplier that operated on a 12-month automatic renewal scheme. His previous supplier required three months notice before the end of the contract if he didn’t wish to renew. Thankfully I managed to call Bob a week before his contract rolled over and switched him to a new supplier.

Point of Benefit: This is really just a dodgy tactic some suppliers use to make a massive profit. They attract the customer in with a cheap deal and hope they will roll over for a year on extremely high prices.

Problem is, last year I contracted Bob to a new supplier who also operates on an automatic rollover service so I’m keen to make sure, he doesn’t get automatically renewed this year. I decided to pick up the phone and give him a call. Unfortunately, it went through to voicemail, so I attempted to leave a voicemail, it went like this; “Hi Bob, its Hamed here from Hamed, oh crap erm how do I restart this voicemail” so I press “#” assuming it will give me the voicemail.options to restart my recording. It  didn’t though,and instead the message was saved and the call ended. I quickly dialled back and blurted out “Hi Bob, think the phone cut out there, its Hamed here, hope you remember me, we did your electricity last year, give me a call when you’re free.”

“You’re The Kid That Failed”

So that went well as my first call of the day. The second person I spoke to was even more embarrassing that my voicemail hiccup with Bob. His names Evan, now me and Evan first spoke back in November 2014. Evan motorbike repair and customization shop, he’s actually a very mature guy with a brilliant sense of humour. As soon as he heard my voice he said: “Ohh you’re the kid that failed last year!” So I laughed and hung my head in shame, admitting this is my third attempt in 3 years to sign him up. First time round in 2014 he signed with me but forgot to terminate with Opus so he was rolled over for a year. Then in 2015, while I was working direct with another energy supplier, I signed him up but the company for reasons unknown to mankind decided not to apply and he was left on out of contract prices for two months. Needless to say, Evan was NOT amused. After a few phone calls in March this year, Evan agreed to allow me one more chance. I like to think I’m on my third strike with Evan so this time around I hope to get it right. Good news I got an appointment with Evan on Monday morning so let’s hope I can deliver.
The plan this year with Evan; it’s simple. Renew him with Opus on a cheaper deal, nice and easy.

Stuart The Gent

To continue my exciting morning I call another one of my clients, his name for this exercise is Stuart. Stuart was in the same boat as Bob last year, he almost got automatically renewed and he wasn’t even aware of it. Stuarts a calm, collected gentleman. He was very concerned about giving me his bank details last year and he took a lot of convincing. Thankfully he eventually agreed and for the last 9 months he’s been with Scottish Power.

I don’t think he knew who I was but probably felt too shy to say he had no idea. He entertained me and heard me out. He then asked when exactly his contact was finishing. After I informed him it was on the fourth of January he seemed surprised I had called him with four months to go. He asked when I could call back and I happily offered to give him a ring in a month. Obviously, I’m a firm believer in agreeing on contracts early but most people prefer to chance it and leave it late.

Chasing Up Clients

Just before lunch, I managed to get hold of “Verity”. I’d been calling her for seven months without her really giving me anytime. She’s usually a lovely lady who manages nine small pharmacies. However today she was in a hurry and bit my head off. She had all her sites with E-ON and had to recontract all if them this month but as they’re all small, according to Verity they were not worth the bother of switching or even renewing with E-ON on a cheaper deal. It’s a shame really because an 11% saving on each site would mean she’d get basically free electric for one of the sites the whole year. Well, my head had already been bitten before I could explain so I took her advice and scheduled her for a call back next year.

Michael who I mentioned wasn’t at his desk yesterday was next on my list. Guess what? He wasn’t at his desk again. Now Michael is a top lad, he comes across genuinely sorry for being hard to pin down and actually takes an interest in my life. One of my favourite guys to speak to. Rather than bothering him too much I dropped him an email asking him to call me and decided to put him in my diary for two weeks time.

After a nice lunch and some good chill time, it was back to work.

Dealing With Problems

Dealing with existing clients problems has always been a big problem and does, unfortunately, take up a lot of my time. I do however think this is what separates me from others. Most people think because they have successfully signed the customer up the customer has no right to come to them for help thereafter, since the broker doesn’t get any extra commission for it. I look at it differently.

If I go above and beyond for a person, which at the end of the day, that business owner is a person, then I hope that they would appreciate that. Usually, this means that the next year when I call they give me their time even though they’re busy and we can get the contracts arranged much quicker.

Steve, His Trip to Switzerland & The Best Energy Deal Ever

This brings me onto “Steve”, I believe he’s originally South African, he’s a lovely guy. Very friendly and trusting. I successfully signed him up both this year and last, which I really appreciate. I managed to get him a deal that basically meant his electricity was 4x less than what most people pay in the UK. We both were very happy. Unfortunately, the supplier pulled out of the deal so we had to rearrange a new deal with another supplier. Thankfully Steve had just got back from a two week holiday in Switzerland so he was super chilled out and agreed to instead switch to British Gas.

I really wish that other deal had gone through, would have been fantastic for Steve but these things happen. Although Steve’s contract is only worth £25 to me, I’m glad I could help him.

Omar Making Me Work Until 8pm

Still working, nine hours after I started, I called “Omar” at 6pm, I was ready to run outside and enjoy what remained of the daylight. Fortunately, Omar agreed to switch both his gas and electricity so I ended up getting off the phone at 6:40pm. You would expect me to be agitated at working for ten hours but Omar is a straight up guy, he says things as they are. He has some debt problems and explained them to me. He also comes to me for advice a few weeks back and even though all the prices I offered him two months ago were very high, he still stuck with me and waited for them to drop. I appreciate people like Omar he respects hard work.

By the time I finished processing and submitting all the paperwork and call recordings, for both Omar and Stuart, it was 7:45pm. Eleven hours after I started work, I have finished. It was a glorious but painful day. I arranged three contracts today, worked for 11 hours and helped a bunch of people out. Finished the day making twenty-three call, much improved from yesterday.

Tomorrow it begins again.

Hamed Daily #1 – “You Know Why I’m Calling”

hamed adefuwa kent park

Hello, guys, this is a new thing for me and I really appreciate you reading this. I intend with these posts to document everything that happens in my work day and walk you through my day. I’m hopeful that with this, it will enable more people to understand what energy consultants do after they put the phone down and also a bit more about how the industry works.

As I’m not attached to any company or supplier, I have the ability to be neutral. I am hopeful that by showing everyone my way of working I will be given the opportunity by you, to organise your friends & families business energy contracts.

Please note all customers mentioned in this are real however their names have been changed in order to protect their identity. If you happen to read about yourself and are happy to be named then I can do so and will also attach your business information to your name.

_____

Let The Day Begin – 06/09/2016

hamed adefuwa kent park

The Wonderful Dave

A gloomy morning started with me waking up late. I received a call while getting dressed from Dave. I ended up missing the call so I finished getting dressed, sat down at my desk and called him back. I’d previously signed up Dave a month ago, he owns a garage. Dave and I have a great relationship, he’s ridiculously funny and loves to take the mickey.

The conversation started with him shouting “You know why I’m calling.” I actually had no idea, I assumed there had been a registration problem in regards to him switching energy suppliers. I checked the date he was due to switch and it wasn’t until 27/09/2016. I responded confused and weirdly saying, “ok so you’re due to switch in three weeks time?” He then went on to explain he’s spoken to the two companies and hit a brick wall and doesn’t know what to do. I’m still confused at this point but I try to play along.

After five minutes of Dave assuming, I know what he’s talking about and me pretending to know what he’s talking about, I realised this approach wasn’t fruitful. I decided to outright ask and although I looked stupid, it helped, he explained properly and I remembered. A month ago I promised I would help Dave get some of the money that’s owed to him by his previous supplier (E-ON) back.

Side Note

Dealing with energy suppliers can be a pain in the backside, you have to always understand that although all of these companies are in the same industry they all are structured differently. I worked for Extra Energy and they were all in one building over three floors so if there was an issue, I could walk upstairs and speak directly to the person I needed. British Gas, however, they’re Electricity department is based in Leicester while their gas department is based in South Africa.

I’ve now emailed E-ON asking if Dave has any credit on his account and if so can it be paid into his bank account that they should have on file. I’m yet to hear back from them however E-ON are a solid company and one of the pioneers in terms of customer services so I wouldn’t be surprised if they respond saying it’s done.

Laziness Kicked In

The day went a bit quiet as I’ve been a bit lazy recently. I had a such a great month in August I’ve been so slow to pick up the phone in search for new business. I then decided to go out for the day and as always when you want to relax you those emails that you have to attend too.

Mr Imrans uncle who just recently took over a garage and came to help, his electricity and gas have been objected to by British Gas. Reason? Only British Gas know and as with all suppliers, they refuse to explain to me the reason for their objection. I called Mr Imran on the train and explained that even though his uncle was on out of contract with British Gas they have objected to the transfer. Hoping this one gets sorted ASAP, Mr Imran is a good customer of mine.

At around 3pm I sat down with my laptop and some coffee and figured I’d try to chase a few people. Michael wasn’t at his desk, which is to be expected since no one of any importance is really at their desk in the afternoon. Aisha wasn’t at her supermarket either and I left a voicemail for Omar.

Bless Catherine

Thankfully my day ended on a positive, Npower returned the countersigned contract for a lovely customer of mine, Catherine. I then emailed it and the terms and conditions over to her.

Bless Catherine, she’s an accountant for big estate agents, she’s been really poorly recently, had a big operation in the summer and has been recovering since. Their electricity bill is £52,000 a year and unfortunately because of all the personal issues and then a delay in getting prices from Npower, now they will, unfortunately, be on out of contract prices for a month. That’s an extra £2500 profit for SSE because of issues that happened at no fault to the customer.

Unfortunately, these things happen but I’ll make sure next year we sign up Catherine nice and early, way before the end of her contract when the prices are great.

After only calling twelve customers today I ended my work day. Can’t say I’m very impressed with my day. I hope to get up much earlier tomorrow, do some morning exercise and at least call 30 customers. I hope your day was better than mine.